Shipping Policy

Last Updated: 18-06-2026

This Shipping & Delivery Policy explains how Darat al-Qahwa ("we", "us", "our") fulfills online orders placed through daratalqahwa.com in the Kingdom of Saudi Arabia.

Delivery areas

We deliver to addresses within our supported service areas in Saudi Arabia. Available branches and delivery zones may vary. During checkout, you can select a branch or delivery option where offered. We reserve the right to decline orders outside operational coverage.

Order processing

Orders are processed after successful payment confirmation. Processing times depend on product type, branch workload, and order volume. Menu and prepared items are fulfilled as soon as practicable; retail products may require additional packing time.

Delivery methods

Home / address delivery: Where available, orders are delivered to the address provided at checkout. Please ensure your address and phone number are accurate.

Branch pickup: You may collect your order from a selected branch during opening hours. Bring your order confirmation and valid identification if requested.

Curbside / drive-through: Available only at participating branches as shown during checkout or on our Branches page.

Delivery fees

Delivery fees, if applicable, are displayed at checkout before you complete payment. Fees may vary by location, order value, and delivery partner. Free delivery may apply to qualifying orders above the minimum amount shown on the website (e.g. orders over 200 SAR where promoted).

Estimated delivery times

Estimated times are shown at checkout or in order confirmation where possible. These are estimates only—not guarantees. Delays may occur due to traffic, weather, high demand, holidays, or circumstances beyond our control.

Typical ranges (indicative only): prepared menu orders — 30–90 minutes; retail product delivery — 1–5 business days depending on city and carrier.

Order tracking & communication

You will receive order confirmation by email or SMS where contact details are provided. For status updates or delivery issues, contact us with your order number.

Failed or refused delivery

If delivery cannot be completed due to an incorrect address, unavailability at the location, or refusal to accept the order, additional delivery attempts or fees may apply. Prepared items may not be redeliverable and may not qualify for a full refund.

Risk & ownership

Risk of loss passes to you upon delivery to your address or upon pickup at the branch, whichever applies.

International shipping

We currently ship and deliver within the Kingdom of Saudi Arabia only unless otherwise stated on the website.

Changes to this policy

We may update delivery areas, fees, and timeframes without prior notice. The current version will always be available on this page.

Contact us

For delivery questions or issues: info@daratalqahwa.com — include your order number and delivery address.